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== Handling of tickets == | == Handling of tickets == | ||
=== Login === | |||
* Contributors are requested to visit https://fedorahosted.org/freemedia/report | * Contributors are requested to visit https://fedorahosted.org/freemedia/report | ||
* Please login with your FAS account. | |||
=== Rejecting Invalid Tickets === | |||
* If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes". | * If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes". | ||
* A ticket is Invalid if | |||
** No Valid email-id is provided. | |||
** The region does not match the country. | |||
** No Proper Address is given. | |||
* If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes". | * If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes". | ||
=== Accepting Valid Tickets === | |||
* If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded. | |||
* Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button. | * Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button. | ||
Revision as of 03:30, 2 March 2009
This page is for defining the SOP for Fedora FreeMedia Program.
This will cover the infrastructural things as well as procedural things.
Location of Resources
- The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
- The TRAC is at https://fedorahosted.org/freemedia/report
Location on Puppet
- Freemedia form: configs/web/applications/FreeMedia-form.html
- Backend processing script: configs/web/applications/process.php
- Error Document : configs/web/applications/FreeMedia-error.html
Opening of the form
The form will be opened on the First day of each month.
Closing of the Form
The form will be closed after a couple of days. This may vary according to the capacity.
Infrastructural how to will soon be here ---------
Handling of tickets
Login
- Contributors are requested to visit https://fedorahosted.org/freemedia/report
- Please login with your FAS account.
Rejecting Invalid Tickets
- If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
- A ticket is Invalid if
- No Valid email-id is provided.
- The region does not match the country.
- No Proper Address is given.
- If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
Accepting Valid Tickets
- If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
- Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
- These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)
- When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".
Handling of non fulfilled requests
We shall close all the pending requests by the end of the Month.