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<a href = "http://fedoraproject.org/wiki/Infrastructure"> <img style="float:right;padding-top:3px;" src="http://fedoraproject.org/wiki/Infrastructure?action=AttachFile&do=get&target=InfrastructureTeamN1.png" /></a>
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= Report a problem =
= Report a problem =


== Check First ==
== Check First ==
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== How to Report a Problem ==
== How to Report a Problem ==


If you believe you've discovered an outage, please see our [[Infrastructure/Outage|  standard operating proceedures for an Outage]]  (which includes both admin and user actions).  Whenever reporting a problem please follow these guidelines:
If you believe you've discovered an outage, please see our [[Infrastructure/SOP/Outage|  standard operating proceedures for an Outage]]  (which includes both admin and user actions).  Whenever reporting a problem please follow these guidelines:


* Don't be general.
* Don't be general.
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* (./) "Here's a patch to make the accounts system not traceback"
* (./) "Here's a patch to make the accounts system not traceback"


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[[Category:Infrastructure]]
[[Category:Infrastructure]]

Latest revision as of 08:36, 5 January 2012


Report a problem

Check First

Before reporting a problem, please make sure that you aren't experiencing an issue on the CommonProblems page. Also its a good idea to check with others to see if they too are having problems.

Where to Report

There are a few places where problems can be reported. The two that are preferred are in our Tickets page or at irc.frenode.net in #fedora-admin. If something needs immediate attention please use #fedora-admin. For longer requests or non-immediate issues please use a ticket.

How to Report a Problem

If you believe you've discovered an outage, please see our standard operating proceedures for an Outage (which includes both admin and user actions). Whenever reporting a problem please follow these guidelines:

  • Don't be general.
  • Stop (medium size).png "The wiki is acting slow"
  • (./) "Whenever I try to save http://fedoraproject.org/wiki/Infrastructure, I get a proxy error after 60 seconds"
  • Don't report an outage that's already been reported, check tickets or IRC first.
  • Stop (medium size).png "/join #fedora-admin; Is the build system broken?"
  • (./) "/join #fedora-admin; wait a minute or two; I noticed I can't submit builds, here's the error I get:"
  • Don't suggest drastic or needless changes (send it to the list)
  • Stop (medium size).png "Why don't you just use lighttpd?"
  • (./) "You could try limiting MaxRequestsPerChild in Apache"
  • Don't get off topic or be too chatty
  • Stop (medium size).png "Transformers was awesome, but yeah, I think you guys know what to do next"
  • (./) ""
  • Do research the technologies we're using and answer questions that may come up.
  • Stop (medium size).png "Can't you just fix it?"
  • (./) "Hey guys, I think this is what you're looking for: http://httpd.apache.org/docs/2.2/mod/mod_mime.html#addencoding"
  • Do look at our code and submit patches if you are so inclined.
  • Stop (medium size).png "The accounts system really shouldn't traceback."
  • (./) "Here's a patch to make the accounts system not traceback"