Infrastructure/ReportProblem

= Report a problem =

Check First
Before reporting a problem, please make sure that you aren't experiencing an issue on the  CommonProblems  page. Also its a good idea to check with others to see if they too are having problems.

Where to Report
There are a few places where problems can be reported. The two that are preferred are in our  Tickets  page or at irc.frenode.net in #fedora-admin. If something needs immediate attention please use #fedora-admin. For longer requests or non-immediate issues please use a ticket.

How to Report a Problem
If you believe you've discovered an outage, please see our  standard operating proceedures for an Outage  (which includes both admin and user actions). Whenever reporting a problem please follow these guidelines:


 * Don't be general.
 * "The wiki is acting slow"
 * (./) "Whenever I try to save http://fedoraproject.org/wiki/Infrastructure, I get a proxy error after 60 seconds"
 * Don't report an outage that's already been reported, check tickets or IRC first.
 * "/join #fedora-admin; Is the build system broken?"
 * (./) "/join #fedora-admin; wait a minute or two; I noticed I can't submit builds, here's the error I get:"
 * Don't suggest drastic or needless changes (send it to the list)
 * "Why don't you just use lighttpd?"
 * (./) "You could try limiting MaxRequestsPerChild in Apache"
 * Don't get off topic or be too chatty
 * "Transformers was awesome, but yeah, I think you guys know what to do next"
 * Do research the technologies we're using and answer questions that may come up.
 * "Can't you just fix it?"
 * (./) "Hey guys, I think this is what you're looking for: http://httpd.apache.org/docs/2.2/mod/mod_mime.html#addencoding"
 * Do look at our code and submit patches if you are so inclined.
 * "The accounts system really shouldn't traceback."
 * (./) "Here's a patch to make the accounts system not traceback"
 * (./) "Here's a patch to make the accounts system not traceback"