From Fedora Project Wiki
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As you are going through the installation process, I would like you to think out loud as much as possible. Say what you're looking at, what you're thinking, and what you're trying to do. This will be very helpful for us.
 
As you are going through the installation process, I would like you to think out loud as much as possible. Say what you're looking at, what you're thinking, and what you're trying to do. This will be very helpful for us.
  
Also, remember that we are doing this to improve Anaconda so we need to hear your honest thoughts and reactions. Don't worry about what we are thinking or hurting our feelings.
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Also, remember that we are doing this to improve Anaconda so we need to hear your honest thoughts and reactions. Don't worry about what we are thinking or about hurting our feelings. We want to know what works for you and what doesn't.  
  
 
If you have any questions throughout the process, don't hesitate to ask. I won't be able to answer them right away, because we want to see what people do without the help of someone else. If you still have any questions at the end, I’ll try to answer them then. And if you need to take a break at any point, just let me know.
 
If you have any questions throughout the process, don't hesitate to ask. I won't be able to answer them right away, because we want to see what people do without the help of someone else. If you still have any questions at the end, I’ll try to answer them then. And if you need to take a break at any point, just let me know.
  
[During this session we will be recording what is on your screen and what you will be saying.] This won't be seen or heard by anyone except the people working on this project. Now, I am going to ask you to sign a simple waiver which states that we have your permission to record you during this session and that it will only be seen by the people working on this project.  
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During this session we will be recording what is on your screen and what you will be saying.[1] This won't be seen or heard by anyone except the people working on this project. Now, I am going to ask you to sign a simple waiver which states that we have your permission to record you during this session and that it will only be seen by the people working on this project.  
  
 
[Give them the waiver to sign.]
 
[Give them the waiver to sign.]
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Okay, we'll begin now!
 
Okay, we'll begin now!
  
[Proceed to the assigned test.]
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[Read the task instructions for the specific user.]
  
 
'''Use Case: 1) Non-English/US Install for Novice Users'''
 
'''Use Case: 1) Non-English/US Install for Novice Users'''
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Your friend just told you about a really cool operating system called Fedora. When you get home you put the CD with Fedora 18 on it into your computer and begin downloading/open the Fedora 18 ISO file your friend sent to you. [2] Since you're very anxious to use Fedora, you go through the installation process without any customizations.
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[Hand the user the Fedora disk/Point the user to the ISO file.]
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'''Use Case: 2) Dual Boot Install'''
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'''*Notes for things that need to be discussed:'''
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**[1] The testing environment and materials used still need to be clarified.
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**[2] The user will either download Fedora from a CD or ISO file.

Revision as of 18:27, 16 January 2013

This is the first draft of the usability test scripts we will be using when testing the users. We will be testing a total of 8 users (4 novice users and 4 professional/experienced linux users). The type of users we'd like to test are as follows:

  1. Novice users who may be new to linux who just want to install a desktop system
  2. Experienced linux users who may dabble in system administration, are very technical, and like trying out different technologies
  3. Professional system administrators who work with advanced storage devices and configurations, typically on the job, not for fun

The 5 use cases we will be testing are:

  1. Non-English/US Install
  2. Dual Boot Install
  3. Customized LVM Install
  4. Customized RAID Install
  5. Preserve /home directory

First Draft

Introduction

[Monitor off, Video off, Computer reset]

Hi, how are you doing today? Thank you for coming!

I'm ____________ and I'll be guiding you through this session today. Before we begin, I want to tell you a few things to keep in mind and a little bit about this process so you know what to expect.

Right now at Fedora we are in the process of redesigning the interface of Anaconda, the installation program of Fedora. We are asking people to test Anaconda to see whether it works as intended. This session should take about 30 minutes.

I would like to make it clear that we are testing the program, not you. Don't worry about making any mistakes because you can't do anything wrong here.

As you are going through the installation process, I would like you to think out loud as much as possible. Say what you're looking at, what you're thinking, and what you're trying to do. This will be very helpful for us.

Also, remember that we are doing this to improve Anaconda so we need to hear your honest thoughts and reactions. Don't worry about what we are thinking or about hurting our feelings. We want to know what works for you and what doesn't.

If you have any questions throughout the process, don't hesitate to ask. I won't be able to answer them right away, because we want to see what people do without the help of someone else. If you still have any questions at the end, I’ll try to answer them then. And if you need to take a break at any point, just let me know.

During this session we will be recording what is on your screen and what you will be saying.[1] This won't be seen or heard by anyone except the people working on this project. Now, I am going to ask you to sign a simple waiver which states that we have your permission to record you during this session and that it will only be seen by the people working on this project.

[Give them the waiver to sign.]

Do you have any questions so far?

Okay, we'll begin now!

[Read the task instructions for the specific user.]

Use Case: 1) Non-English/US Install for Novice Users

Your friend just told you about a really cool operating system called Fedora. When you get home you put the CD with Fedora 18 on it into your computer and begin downloading/open the Fedora 18 ISO file your friend sent to you. [2] Since you're very anxious to use Fedora, you go through the installation process without any customizations.

[Hand the user the Fedora disk/Point the user to the ISO file.]

Use Case: 2) Dual Boot Install


*Notes for things that need to be discussed:

    • [1] The testing environment and materials used still need to be clarified.
    • [2] The user will either download Fedora from a CD or ISO file.