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| == Description == | | == Description == |
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| Fedora Hosted Projects can accept email and translate them into Trac tickets for specific projects. This SOP covers how to enable this service for a project.
| | email2trac has been disabled due to inability to control spam. Alternatives have been explored such as a command line tool to work with Trac in an authenticated way. |
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| == Editing Config files for Puppet ==
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| There are two config files in puppet that control email2trac functionality
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| === web/applications/email2trac.aliases ===
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| This is a simple postflix aliases file that lists aliases for each project that would like to receive tickets via email. The standard is to use the project's name as the email address.
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| <pre>
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| pungi: |"/usr/bin/email2trac --project=pungi"
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| rel-eng: |"/usr/bin/email2trac --project=rel-eng"
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| </pre>
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| Simply add a new line for the project that wishes to receive tickets via email.
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| === web/applications/email2trac.conf ===
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| This config file is used by the email2trac python script to determine options for handling the mail and which path to use for a given project space.
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| <pre>
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| [DEFAULT]
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| project: /srv/web/trac/projects
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| debug: 0
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| umask: 022
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| spam_level: 5
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| reply_all : 1
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| mailto_link: 0
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| umask: 022
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| email_header: 0
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| trac_version: 0.10
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| enable_syslog : 1
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| alternate_notify_template :
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| drop_spam : 1
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| verbatim_format: 1
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| strip_signature: 0
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| email_quote: >
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| strip_quotes: 0
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| ignore_trac_user_settings: 0
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| strip_signature : 1
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| ticket_update: 1
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| [pungi]
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| project: /srv/web/trac/projects/pungi
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| [rel-eng]
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| project: /srv/web/trac/projects/rel-eng
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| </pre>
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| Again simply add a section named after the project and provide the path on the filesystem to the trac space.
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| == Installing config files ==
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| Install the updated config files via puppet and once the puppet changes have taken effect on hosted1 the new aliase will be ready.
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| == Trac Project Changes ==
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| === Anonymous Ticket Filing ===
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| The Trac project that wishes to receive tickets via email will have to allow anonymous ticket creation and modification. This can be achieved via the Trac webadmin interface: <code> https://fedorahosted.org/<project>/admin/general/perm </code>
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| anonymous must have access to:
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| * TICKET_CREATE
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| * TICKET_MODIFY
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| === Ticket Notifications ===
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| In order for the person filing a ticket via email to get a conformation email regarding the ticket, the Trac project should have notifications configured as such. The configuration can be done via the Trac webadmin interface: <code> https://fedorahosted.org/<project>/admin/tracini/notification </code>
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| * always_notify_owner: true
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| * always_notify_reporter: true
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Hosted Project Email2Trac - SOP
Contact Information
Owner: Fedora Infrastructure Team
Contact: #fedora-admin
Location: <not sure what to put here>
Servers: puppet1 / hosted1
Purpose: Provides an email gateway to Trac tickets for hosted projects.
Description
email2trac has been disabled due to inability to control spam. Alternatives have been explored such as a command line tool to work with Trac in an authenticated way.
