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This page is for defining the SOP for Fedora FreeMedia Program.
 
This will cover the infrastructural things as well as procedural things.
 
  
== Location of Resources ==
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This SOP has moved to the fedora Infrastructure SOP git repo. Please see the current document at: http://infrastructure.fedoraproject.org/infra/docs/freemedia.txt
 
 
* The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
 
* The TRAC is at https://fedorahosted.org/freemedia/report
 
 
 
== Location on Puppet ==
 
 
 
* Freemedia form: configs/web/applications/FreeMedia-form.html
 
* Backend processing script: configs/web/applications/process.php
 
* Error Document : configs/web/applications/FreeMedia-error.html
 
 
 
== Opening of the form ==
 
 
 
The form will be opened on the First day of each month.
 
 
 
== Closing of the Form ==
 
 
 
The form will be closed after a couple of days. This may vary according to the capacity.
 
-------Infrastructural how to will soon be here ---------
 
 
 
== Handling of tickets ==
 
 
 
=== Login ===
 
* Contributors are requested to visit https://fedorahosted.org/freemedia/report
 
* Please login with your FAS account.
 
 
 
 
 
=== Rejecting Invalid Tickets ===
 
 
 
* If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
 
* A ticket is Invalid if
 
** No Valid email-id is provided.
 
** The region does not match the country.
 
** No Proper Address is given.
 
* If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
 
 
 
=== Accepting Valid Tickets ===
 
 
 
* If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.  
 
 
 
* Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
 
 
 
* These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)
 
 
 
* When You ship the request, please go to the ticket again, go to "resolve  as:" from the "Action" field and select "Fixed" and then press "Submit Changes".
 
 
 
== Handling of non fulfilled requests ==
 
 
 
We shall close all the pending requests by the end of the Month.
 
  
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For changes, questions or comments, please contact anyone in the Fedora Infrastructure team.
  
  
 
[[Category:Infrastructure SOPs]]
 
[[Category:Infrastructure SOPs]]

Revision as of 17:40, 19 December 2011

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This SOP has moved to the fedora Infrastructure SOP git repo. Please see the current document at: http://infrastructure.fedoraproject.org/infra/docs/freemedia.txt

For changes, questions or comments, please contact anyone in the Fedora Infrastructure team.