From Fedora Project Wiki

Revision as of 03:30, 2 March 2009 by Susmit (talk | contribs) (Handling of tickets)

Infrastructure InfrastructureTeamN1.png

This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Location of Resources

Location on Puppet

  • Freemedia form: configs/web/applications/FreeMedia-form.html
  • Backend processing script: configs/web/applications/process.php
  • Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

The form will be closed after a couple of days. This may vary according to the capacity.

Infrastructural how to will soon be here ---------

Handling of tickets


Rejecting Invalid Tickets

  • If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
  • A ticket is Invalid if
    • No Valid email-id is provided.
    • The region does not match the country.
    • No Proper Address is given.

  • If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".

Accepting Valid Tickets

  • If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
  • Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
  • When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.