If you are experiencing a problem with printing, please take a look at the common bugs page before filing a bug. If the problem you are seeing is not listed there or none of the workarounds seem to help, please consider filing a bug report to help us make Fedora run better on your hardware.
- 1 Identifying your problem area
- 1.1 How to get and attach logs for bug report
- 1.2 Gathering debug information from cups-browsed
- 1.3 System-config-printer troubleshooter
- 1.4 What make and model is my printer?
- 1.5 Which driver am I using?
- 1.6 Finding where the problem lies
- 2 Filing a bug report
- 3 Known issues
- 3.1 cups-browsed
- 3.2 cups-filters
- 3.3 CUPS
- 3.4 HPLIP
- 4 Useful commands
Identifying your problem area
Printing issues can be fairly complex and active cooperation or lots of data can be requested from reporter by maintainer to helping maintainer to at least understand and (if it is not hardware specific issue) reproduce the issue, so please have a patience and try to narrow the problem as much you are able to for maintainers.
There can be:
- issues with seeing or connecting to the printer (it can be cups backend issues, avahi issues, libusb issues, cups-browsed issues),
- accessibility issues (correct/wrong setup in cupsd.conf or its bad interpretation by cupsd daemon, bad cooperation with NIS, SSSD...),
- printing with help of samba (issues with smb backend, which is part of samba) or with samba authenticated through Kerberos (samba_krb5_printing),
- issues with filters used during filtering the document into document format supported by printer, which influence how or if the document will be printed (issue with filters - pdftops, pdftopdf, pstops, bannertopdf etc. - or issues with binaries or libraries which filters uses - libgs, qpdf, poppler...),
- issues with Postscript Printer Description files, which are old way of defining printers capabilities like supported page sizes, borders etc...
Not mentioning possible limitations or issues in firmware or hardware of printer itself, so any kind of data or narrowing the issue is welcomed.
The best start is to attach files with logs described further down.
How to get and attach logs for bug report
All CUPS logging is redirected to journal by default since Fedora 28 (there was a redirecting of error_log to journal by default before Fedora 28, since Fedora 20). Printing troubleshooter doesn't have a feature to get logs from systemd journal yet, so CUPS logs need to be acquired by following steps.
1. Enable full debugging information with:
su -c 'cupsctl LogLevel=debug2'
2. restart cups service with:
su -c 'systemctl restart cups.service'
3. Start to capture whole cups logging:
journalctl -f -u cups > cups_whole_log
4. Trigger the error condition you are trying to diagnose by e.g. printing something.
5. IMPORTANT If you sent document to print or if you are trying to, capture logs for this job:
You need to know Job ID (JID) of the job - it is a number which together with print queue name specifies the job as request ID - for getting logs specific for the job.
Job ID can be seen in terminal if you send a document to print by 'lp' command:
$ lp -d <print_queue_name> <file1> ... <fileN> request id is <print_queue_name>-<JID> (N file(s))
Or when you list jobs (see 'man lpstat') - the latest job is at the end:
$ lpstat -W all ... <print_queue_name>-<JID> <user> 1024 Wed 11 Jan 2017 05:52:19 PM CET
Once you know Job ID, to get logs for the job:
journalctl -u cups JID=<JID> > cups_job_log
6. Terminate capturing whole cups log from step 3 by ctrl+c.
7. Attach cups_whole_log (and possible cups_job_log) files to bug report as an attachment.
8. To turn off debugging information, do this:
su -c 'cupsctl --no-debug-logging'
More commands for working with systemd-journald
View the log messages with:
journalctl -u cups -e
journalctl -u cups --since=...
To filter out messages relating to a specific job ID, use:
journalctl -u cups JID=...
(tab completion will show you which job IDs have log messages)
Gathering debug information from cups-browsed
cups-browsed daemon was introduced in Fedora around cups-1.5 version. It can browse Bonjour broadcasts, CUPS broadcasts (deprecated) and LDAP servers for printers and create or remove local raw queues pointing to these printers. It can creates broadcasts of local CUPS queues, but it is marked as deprecated.
For setting debug logging on you need to add:
to /etc/cups/cups-browsed.conf and restart cups-browsed service by:
systemctl restart cups-browsed
. Then logs are available in journal by command:
journalctl -r -u cups-browsed
. For getting logs into file you can redirect previous command into file by adding ' > filename' at the end of command line.
Other possibilty is to try is to run the troubleshooter in system-config-printer. Install system-config-printer:
su -c 'dnf install system-config-printer'
Start the Print Settings application, or else you can run it from the command line:
Then select Help > Troubleshoot from the menu bar. This will ask a series of questions about the problem you are experiencing, with the aim of finding the reason for the problem.
After following this process you will most likely end up with a
troubleshoot.txt file. Please add it to a bug report.
One step in this process is to print a test page. There is a button in the troubleshooter to print a test page for you, but if the problem you are seeing is specific to printing from a certain application, or printing a certain document, just go ahead and print from that application or print that particular document. The print job will appear in the troubleshooting window -- just put a tick in the box next to that print job to say that it is the one you are having trouble with.
If the problem was not found automatically you will be given the option to save the diagnostic information collected during the troubleshooting process in a file named
troubleshoot.txt. If you report a bug you should attach this file, not compressed, with the MIME type set as text/plain.
troubleshoot.txt doesn't contain CUPS logs from journal. Please don't forget to add a file with journal logs as well.
What make and model is my printer?
Each different printer has a model-specific Device ID. The printing troubleshooter attempts to collect this information from the printer, but you can do it yourself with the lpinfo command:
su -c "lpinfo -l -v"
This command runs each of the backends in discovery mode, to get them to report devices they can automatically detect. This will output a series of blocks of lines, each one like this:
Device: uri = usb://HP/DESKJET%20990C?serial=U123456789AB class = direct info = HP DESKJET 990C make-and-model = HP DESKJET 990C device-id = MFG:HEWLETT-PACKARD;MDL:DESKJET 990C;CMD:MLC,PCL,PML;CLS:PRI NTER;DES:Hewlett-Packard DeskJet 990C;SN:U123456789AB;S:00808880800010032C100000 0C2000000;P:0800,FL,B0;J: ; location =
The line which identifies this particular model type is the long one that starts "device-id =" (shown here wrapping over three lines).
Note that if your printer cannot be automatically detected, you may still be able to find out the Device ID by running the appropriate backend with the printer hostname as the argument. The usb, parallel, snmp, and dnssd backends all try to report the actual Device ID given by the printer.
$ /usr/lib/cups/backend/snmp 10.34.18.3 network socket://10.34.18.3 "HP Color LaserJet CP2025dn" "HP Color LaserJet CP2025dn" "MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,POSTSCRIPT,PCL;MDL:HP Color LaserJet CP2025dn; CLS:PRINTER;DES:Hewlett-Packard Color LaserJet CP2025dn;MEM:MEM=55MB;COMMENT:RES=600x8;" "HP Color LaserJet CP2025dn"
Device ID is in this case (see backend(7)) the last but one field.
Which driver am I using?
The PPD file for the printer queue can tell you which driver is in use. You can use this command to find out which driver is being used:
grep -H '^*NickName:' /etc/cups/ppd/*.ppd
You can also find this out using the system-config-printer application. Double-click on the icon for the queue and look at the Make and Model field.
To see the available drivers, click on the Change... button next to that field. You might find it useful to try another driver to see if that shows the same problem.
Finding where the problem lies
When a print job is processed it is sent through a chain of filters to convert the file into a format the printer can understand, and then finally sent to a backend, a program which can transport the data to the printer. By slightly changing how you print you can try a different printing path to see if that changes anything. If it works around the problem, you know which area the problem was in -- include that information in a bug report so that we can fix it.
Try printing from a different application to see if the problem goes away or if it occurs regardless of how a file is printed. Try printing the document from the command line using the lp command.
If you are having problems printing PDF files, try printing other types of file to see if the problem is with printing anything or if it is specific to printing PDF files. Try converting the file to a different format and printing that.
If the problem relates to printing text files, try removing/installing the paps package. This package provides an alternative text-to-PostScript filter to the one that comes with CUPS.
To inspect the document that was submitted to CUPS for printing, enable the
PreserveJobFiles option like this:
Submitted job documents will remain in /var/spool/cups. There are files with two types of names - dXXXXX-YYY and cXXXXX. dXXXXX-YYY is file which goes to CUPS system, unfiltered file - XXXXX is job ID, which is filled with zeros to be 5 characters long, and YYY is sequence number of file in the job. cXXXXX is file which contains printing options for a job specified by job ID in XXXXX. Please attach dXXXXX-YYY to the bug for a job when you experience the issue
Running filters by hand
More advanced users may like to try running the CUPS filters by hand and examining the data file at each step as it is converted between different formats. Here is an example of doing this for a gutenprint queue named pqueue with the CUPS test page which is its own special MIME type, application/vnd.cups-banner:
First you need to know the filter pipeline for application/vnd.cups-banner --> printer/pqueue (output MIME type). You can either enable debugging, print a test page, look into /var/log/cups/error_log and you'll find something similar to:
envp="FINAL_CONTENT_TYPE=printer/pqueue" Started filter /usr/lib/cups/filter/bannertopdf (PID 1111) Started filter /usr/lib/cups/filter/pdftopdf (PID 1112) Started filter /usr/lib/cups/filter/gstoraster (PID 1113) Started filter /usr/lib/cups/filter/rastertogutenprint.5.2 (PID 1114)
/usr/lib/cups/filter/bannertopdf 1 me '' 1 '' </usr/share/cups/data/testprint >bannertopdf.pdf cupsfilter -e -m printer/pqueue -p /etc/cups/ppd/pqueue.ppd bannertopdf.pdf > /dev/null
and you'll see:
INFO: pdftopdf (PID 1111) started. INFO: gstoraster (PID 1112) started. INFO: rastertogutenprint.5.2 (PID 1113) started.
Now you can run filters by hand:
export PPD=/etc/cups/ppd/pqueue.ppd /usr/lib/cups/filter/bannertopdf 1 me '' 1 '' </usr/share/cups/data/testprint >bannertopdf.pdf /usr/lib/cups/filter/pdftopdf 1 me '' 1 '' <bannertopdf.pdf >pdftopdf.pdf /usr/lib/cups/filter/pdftoraster 1 me '' 1 ''<pdftopdf.pdf >out.ras /usr/lib/cups/filter/rastertogutenprint.5.2 1 me '' 1 ''<out.ras >out.prn
okular can be used to examine the output after the first two filters,
rasterview can be used to examine the output of the third filter, and the last filter's output must be inspected by hand or sent directly (lpr -oraw out.prn) to the printer.
If you have access to a different make/model of printer it might be worth trying to see if the problem occurs on both of them or just one. This can give an indication about whether it is a problem with a particular driver, or if it is a more general problem.
Even if you only have access to the one printer there is often a choice of drivers to use for a given printer model, and trying each one in turn can be useful in narrowing down the problem. See above for how to do that.
For Foomatic drivers you can try enabling Foomatic debugging by editing the file /etc/foomatic/filter.conf and adding a line:
Next time you print a job to a queue using foomatic the debugging will be put in /tmp/foomatic-rip.log, and the input file as received by foomatic-rip will be in /tmp/foomatic-rip.ps.
Backend (job transport)
It may be possible for you to try a different backend. Using system-config-printer, double-click on the printer queue icon and click the Change... button next to the Device URI field. You may see a Connection expander arrow near the bottom right hand corner of the window -- click that to see which backends are available. For USB-connected HP printers, typically either of the hp and usb backends can be used.
For network printers you may have different protocols you can try.
- socket is for HP JetDirect (usually port 9100)
- lpd is for older style UNIX print shares
- smb is for CIFS shares from Windows systems
- ipp is for Internet Printing Protocol-enabled devices and also for other CUPS servers
- You can capture the IPP traffic with tcpdump like this (the interface name may differ from p4p1):
tcpdump -n -i p4p1 -U -s0 -w ipp.pcap port ipp
- bjnp is for Canon's proprietary bjnp network protocol (usually port 8611)
If your problem relates to configuring print queues, try using one of the other methods of doing so. There are four available:
- The GNOME 3 System Settings application (control-center), System Settings > Printers from the GNOME Shell
- system-config-printer, System > Administration > Printing from the GNOME menu
- the CUPS web interface, http://localhost:631/
- the command line tools lpadmin, lpoptions, cupsctl, cupsaccept, cupsenable etc.
Filing a bug report
Deciding which component
Problems involving printing may relate to several components.
The configuration GUI (See above) is either GNOME 3 System Settings application or system-config-printer. These packages also provide the printer applet, handle automatic queue creation, and disable/enable queues when USB printers are disconnected and reconnected.
Most GTK+ applications use the GTK+ print dialog. If the problem occurs when using GTK+ applications but not when printing from the command line or from another non-GTK+ application, the problem should probably be reported against gtk2. If the problem occurs with only one GTK+ application, and other GTK+ applications print fine, the bug should be filed against that particular application.
If the problem only happens with PDF files, the bug may well be in poppler (the CUPS pdftops filter is a wrapper around one of the poppler utility programs).
Report bugs only seen using the smb backend against samba.
For bugs only seen when using the hp backend, or the hpijs or hpcups drivers, select hplip for the component.
For bugs for cups-browsed daemon and its printer discovery, please select cups-filters
Other possibilities, depending on the problem, include:
- foomatic (the Foomatic CUPS filter and driver)
- foomatic-db (the actual printer database used by Foomatic)
- ghostscript (which converts PostScript to other formats)
- gutenprint (a driver that supports very many printers)
For anything else, or if you are not sure, choose cups or use your best guess.
Other information to include
Be prepared to include some information about your system as well. Some of this can be gathered automatically using the printing troubleshooter, but you may also need to include other information.
Before gathering of information
- Please change your OS locale to English. Manual .
- Please attach gathered information as archive (example is here, you may need root permissions) to the bugzilla issue.
- Please do not forget to trigger your issue after debug enabling and restarting cups and before information gathering.
Information to gather
- the PPD file for the print queue (from the
- the document you are attempting to print -- if the document is large, please try to see if the problem also occurs with a smaller document
- cupsd journal logs when debug level 2 is turned on. How-to for turning debug2 on and for getting logs from systemd-journald is above.
- if the issue is connected to a print job, attach journal logs for this specific job too. How-to get logs here, example with JID. You can find out JID value by command:
$ lpstat -W all
. Find your job there and JID is a number after '-'.
- If the issue is about f.e. 'printing from evince prints garbage, but printing from libreoffice works', then attach two separate files - first will contain logs when you print from evince, latter logs when you print from libreoffice.
troubleshoot.txtfrom system-config-printer (BEWARE: it doesn't contain journal logs - don't forget to attach them too).
- make and model of printer
- config files - /etc/cups/client.conf (if it contains any changes from default), /etc/cups/cupsd.conf
- if the issue is with cups-browsed and printer's discovery, attach /etc/cups/cups-browsed.conf and cups-browsed logs gained by how-to above.
Some example documents can be found in the Printing Test Cases category.
The main printing page has more information about how printing works in Fedora.
Here are several known issues, which arise with certain circumstances, and there isn't general solution or upstream didn't want to add the solution to its project:
Cannot print due 'No destination hostname provided by cups-browsed, is it running?'
cups-browsed sometimes loses connection to print server (usually with old ones, like cups-1.4.2) when laptop changes network connection (change of WiFi network or after hibernate/suspend). You can make printing working again with cancelling your jobs and restarting cups-browsed by
$ cancel -a $ sudo systemctl restart cups-browsed
cups-browsed consumes large amount of CPU
Creating local printer queues takes long time for some printers with larger PPD file, so timeout of http connection will time out and it creates infinite loop of creating local printer queues. To solve this issue, please add
HttpLocalTimeout N HttpRemoteTimeout N
into /etc/cups/cups-browsed.conf, where 'N' is number of seconds after which connection is timed out. Then restart cups-browsed service. This option is currently in Fedora 27 and above.
[SINCE FEDORA 27] cups-browsed creates different printer queue names than before
This issue is connected to remote cups queues, which are advertised by older CUPS version (usually below cups-1.5, e.g. RHEL 6). Cups-browsed creates local print queues named by printer's DNS-SD ID by default and naming by remote cups queue is enabled again by adding:
into /etc/cups/cups-browsed.conf and restart cups-browsed service.
Printing takes a long time or doesn't print at all
When your printer needs a lot of time to do printing (from your POV) or doesn't print at all (some Xerox printers have such problems with gs renderer, so they are working again only with pdftops renderer), you can try to change the default postscript renderer. The default renderer in Fedora for most printers is gs filter from Ghostscript, but we have pdftops filter from Poppler for Brother, Minolta and Konica Minolta printers - this setup is called hybrid.
Other available renderer setups are gs (from Ghostscript), pdftops and pdftocairo (from Poppler), mupdf (from mupdf) and acroread (from adobe reader, not in Fedora official repositories), then you can set different default renderer for your print queue like this:
# lpadmin -p <printer-name> -o pdftops-renderer-default=gs/pdftops/pdftocairo/mudpf/acroread/hybrid
BEWARE: Most 'slow' printing issues are caused by PDF creating applications, which generates bad PDF file - and that bad generated PDF file is mostly the core of problem. To sum it up, slow printing issue can rise again with different PDF file, then it is on user's decision: if he wants to print fast and probably sometimes change the default renderer, or slow printing is not such critical issue.
CUPS doesn't take nicely some kinds of FQDN
CUPS sometimes has problems with some kinds of FQDN - that means when you use FQDN in 'BrowsePoll' directive in /etc/cups/cups-browsed.conf, CUPS doesn't recognize it as valid hostname - it is solved by adding:
into /etc/cups/client.conf and restarting cups service.
First I would like to mention that we are not responsible for support HPLIP, which is downloaded and installed from HP website. Please install hplip rpms from official Fedora repositories at most cases.
Hp-plugin: file does not match its checksum. File may have been corrupted or altered
This common error is mostly caused by external causes (server outage, network outage), when wget tries to download plugin, but it returns only error message. It is connected with message:
Plugin download failed with error code = N
where N is return value of wget (man wget), which is used for downloading proprietary plugin. Solutions for this issue may vary - you can wait until servers go up again or try to install plugin, which you download manually from http://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/ (select "Select and install an existing local copy of the plug-in file" during hp-setup or hp-plugin).
Unable to load cupsext
This error can occur when hplip is installed from HP website, or its dependencies are mixed python2 and python3 packages or installed by pip. This is solved by removing all hplip packages (hplip, hplip-gui, hplip-libs, hplip-common, libsane-hpiao) and installing them again all from repositories.
GUI tools and GUI parts of HP commands are moved to hplip-gui subpackage, because the main package can work without GUI, so the main package is smaller. The outcome of this decision is HP commands need to be run with '-i' option for interactive mode, or hplip-gui subpackage needs to be installed.
Tools, which need to be run with '-i' option for CLI or need to have hplip-gui installed for GUI:
hp-align hp-clean hp-colorcal hp-diagnose_queues hp-fab hp-firmware hp-info hp-plugin hp-sendfax hp-setup hp-testpage hp-unload
Tools, which are in hplip-gui:
hp-check hp-print hp-systray hp-toolbox hp-devicesettings hp-faxsetup hp-linefeedcal hp-makecopies hp-printsettings hp-wificonfig
HP printer isn't discovered, doesn't print or doesn't print well
Some HP printers don't work well with URIs provided by CUPS (dnssd, usb, ipp) or they need proprietary plugin from HP, which cannot be in Fedora because of licensing issues. For such printers please try to run:
hp-setup -i -g
for interactive mode, or:
for graphic mode. This command installs HP printers and HP scanners. If you have issue about HP printer/HP scanner, which isn't discovered, doesn't print or doesn't print well, please try to install it by 'hp-setup', if it helps. If it doesn't help, please file a bugzilla, attach output of hp-setup and mention that you tried 'hp-setup'.
Device which needs plugin does not work after HPLIP update
Devices which need plugin can stop to work after update to newer HPLIP version - it is due the check for plugin version in the code. The check is necessary to prevent inconsitencies when new features in open sourced HPLIP need new proprietary libraries from plugin. To make your printer work again, just download and install plugin again with:
$ hp-plugin -i
How to compress files
$ tar -czvf cups-information.tar.gz /etc/cups cups.logs troubleshoot.txt lpinfo.log