Infrastructure/ReportProblem

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File:Infrastructure InfrastructureTeamN1.png

Report a problem

Check First

Before reporting a problem, please make sure that you aren't experiencing an issue on the CommonProblems page. Also its a good idea to check with others to see if they too are having problems.

Where to Report

There are a few places where problems can be reported. The two that are preferred are in our Tickets page or at irc.frenode.net in #fedora-admin. If something needs immediate attention please use #fedora-admin. For longer requests or non-immediate issues please use a ticket.

How to Report a Problem

If you believe you've discovered an outage, please see our standard operating proceedures for an Outage (which includes both admin and user actions). Whenever reporting a problem please follow these guidelines:

• Don't be general.
• "The wiki is acting slow"
• (./) "Whenever I try to save http://fedoraproject.org/wiki/Infrastructure, I get a proxy error after 60 seconds"
• Don't report an outage that's already been reported, check tickets or IRC first.
• "/join #fedora-admin; Is the build system broken?"
• (./) "/join #fedora-admin; wait a minute or two; I noticed I can't submit builds, here's the error I get:"
• Don't suggest drastic or needless changes (send it to the list)
• "Why don't you just use lighttpd?"
• (./) "You could try limiting MaxRequestsPerChild in Apache"
• Don't get off topic or be too chatty
• "Transformers was awesome, but yeah, I think you guys know what to do next"
• (./) ""
• Do research the technologies we're using and answer questions that may come up.
• "Can't you just fix it?"
• (./) "Hey guys, I think this is what you're looking for: http://httpd.apache.org/docs/2.2/mod/mod_mime.html#addencoding"
• Do look at our code and submit patches if you are so inclined.
• "The accounts system really shouldn't traceback."
• (./) "Here's a patch to make the accounts system not traceback"