From Fedora Project Wiki
2008 July 24 IRC Support Meeting
Members Present
| NAME | IRC Nick |
|---|---|
| Kevin Fenzi | nirik |
| Dams Nade | Anvil |
| Ignacio Vazquez-Abrams | ivazquez |
| Ben Williams | Southern_Gentlem |
| Scott Glaser | Sonar_Guy |
| Steve Barber | roguedaemon |
| Paul W. Frields | stickster |
| Shawn Starr | spstarr_work |
| Rex Dieter | rdieter |
| Ian Weller | ianweller |
| Jeffrey Tadlock | iWolf |
| Arthur Pemberton | pembo13 |
| Warren Togami | warren |
| Sebastian Dziallas | sdziallas |
| Will Woods | wwoods |
| Jason Taylor | jmtaylor |
| Rudolf Kastl | che |
| Jesse Keating | f13 |
| Mike McGrath | mmcgrath |
Summary
Problem Scope
IRC support needs to be improved. There is a shortage of good helpers, and operators to maintain order in the #fedora channel. The channel has many "non helpfull" helpers in it. Support is sometimes inconsistent or not present. We should be able to organize support efforts, attract more helpers and assist more users.
Action Items
- Memo the ops list and ask about being involved or not. (DONE)
- Start pointing users posting off topic posts to #fedora-social.
- Add some new ops (roguedaemon and nirik). (DONE)
- Discuss next meeting and post to Fedora-Devel-List.
Misc
- The next IRC Support Team meeting will take place in #fedora-meeting beginning TBD on TBD.
- Decide if we should form a support SIG.
- Figure out how to get more helpers/schedule shifts.
Long term ideas
- A 'support wizard' type app. Users could be directed to it to gather information and also point them to solutions for common problems.
(This could be shared with other support types).
- Guidelines and orginization around all support types (mailing lists, talk, forums).
- A channel bot for various needs.
Log
Jun 26 12:30:36 --- nirik has changed the topic to: IRC support brainstorming session - Init Jun 26 12:30:51 <nirik> who's here for the irc support brainstorming session? Jun 26 12:30:55 <Anvil> _o/ Jun 26 12:31:00 *