FreeMedia Infrastructure SOP

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This page is for defining the SOP for Fedora FreeMedia Program.
 
This page is for defining the SOP for Fedora FreeMedia Program.
 
This will cover the infrastructural things as well as procedural things.
 
This will cover the infrastructural things as well as procedural things.
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== Location of Resources ==
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* The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
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* The TRAC is at https://fedorahosted.org/freemedia/report
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== Location on Puppet ==
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* Freemedia form: configs/web/applications/FreeMedia-form.html
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* Backend processing script: configs/web/applications/process.php
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* Error Document : configs/web/applications/FreeMedia-error.html
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== Opening of the form ==
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The form will be opened on the First day of each month.
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== Closing of the Form ==
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The form will be closed after a couple of days. This may vary according to the capacity.
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-------Infrastructural how to will soon be here ---------
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== Handling of tickets ==
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* Contributors are requested to visit https://fedorahosted.org/freemedia/report
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* Please login with your FAS account.
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* If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
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* If you wish to fulfill a request, please ensure it first from https://fedorahosted.org/freemedia/report/23, that it is not a duplicate.
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* If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
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* Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
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* These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)
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* When You ship the request, please go to the ticket again, go to "resolve  as:" from the "Action" field and select "Fixed" and then press "Submit Changes".
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== Handling of non fulfilled requests ==
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We shall close all the pending requests by the end of the Month.
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[[Category:Infrastructure SOPs]]
 
[[Category:Infrastructure SOPs]]

Revision as of 04:31, 27 February 2009

Infrastructure InfrastructureTeamN1.png


This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Contents

Location of Resources

Location on Puppet

  • Freemedia form: configs/web/applications/FreeMedia-form.html
  • Backend processing script: configs/web/applications/process.php
  • Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

The form will be closed after a couple of days. This may vary according to the capacity.


Infrastructural how to will soon be here ---------

Handling of tickets

  • Please login with your FAS account.
  • If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
  • If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
  • Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
  • When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.