Infrastructure/ReportProblem

From FedoraProject

< Infrastructure(Difference between revisions)
Jump to: navigation, search
(Imported from MoinMoin)
 
m (1 revision(s))

Revision as of 16:26, 24 May 2008

#!html
<div style="height:66px; width:100%; background-color:#002867;">
<a href = "http://fedoraproject.org/wiki/Infrastructure"> <img style="float:right;padding-top:3px;" src="http://fedoraproject.org/wiki/Infrastructure?action=AttachFile&do=get&target=InfrastructureTeamN1.png" /></a>
</div>

<HR style="height:2px; background-color:#00578E;" />

Contents

Report a problem

Check First

Before reporting a problem, please make sure that you aren't experiencing an issue on the CommonProblems page. Also its a good idea to check with others to see if they too are having problems.

Where to Report

There are a few places where problems can be reported. The two that are preferred are in our Tickets page or at irc.frenode.net in #fedora-admin. If something needs immediate attention please use #fedora-admin. For longer requests or non-immediate issues please use a ticket.

How to Report a Problem

If you believe you've discovered an outage, please see our standard operating proceedures for an Outage (which includes both admin and user actions). Whenever reporting a problem please follow these guidelines:

  • Don't be general.
  • Stop (medium size).png "The wiki is acting slow"
  • (./) "Whenever I try to save http://fedoraproject.org/wiki/Infrastructure, I get a proxy error after 60 seconds"
  • Don't report an outage that's already been reported, check tickets or IRC first.
  • Stop (medium size).png "/join #fedora-admin; Is the build system broken?"
  • (./) "/join #fedora-admin; wait a minute or two; I noticed I can't submit builds, here's the error I get:"
  • Don't suggest drastic or needless changes (send it to the list)
  • Stop (medium size).png "Why don't you just use lighttpd?"
  • (./) "You could try limiting MaxRequestsPerChild in Apache"
  • Don't get off topic or be too chatty
  • Stop (medium size).png "Transformers was awesome, but yeah, I think you guys know what to do next"
  • (./) ""
  • Do research the technologies we're using and answer questions that may come up.
  • Stop (medium size).png "Can't you just fix it?"
  • (./) "Hey guys, I think this is what you're looking for: http://httpd.apache.org/docs/2.2/mod/mod_mime.html#addencoding"
  • Do look at our code and submit patches if you are so inclined.
  • Stop (medium size).png "The accounts system really shouldn't traceback."
  • (./) "Here's a patch to make the accounts system not traceback"