From Fedora Project Wiki

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The form will be closed after a <b>couple of days</b>. This may vary according to the capacity.
The form will be closed after a <b>couple of days</b>. This may vary according to the capacity.
== How to ==
== How to ==
* The form is available at puppet/configs/web/applications/FreeMedia-form.html
* The form is available at puppet/configs/web/applications/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
* At line number 31, you will find <pre><h3>Fedora Free Media Request Form</h3>''</pre>
* The closed form is at puppet/configs/web/applications/FreeMedia-close.html
* Just below line 31, You will find the statement displayed when the form is closed:
* To Open <pre>cp FreeMedia-form.html.orig FreeMedia-form.html</pre>
<pre><h4><br><br> Fedora Free Media form is now CLOSED.<br>
* To close <pre> cp FreeMedia-close.html Freemedia-form.html </pre>
Please contact your nearest
<a href="http://fedoraproject.org/wiki/Ambassadors/CountryList">Fedora Ambassador.
</a></h4></pre>
* Uncomment it and comment out everything below that line.


== Handling of tickets ==
== Handling of tickets ==

Revision as of 17:38, 7 March 2009

This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Location of Resources

Location on Puppet

  • Freemedia form: configs/web/applications/FreeMedia-form.html
  • Backend processing script: configs/web/applications/process.php
  • Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

Tentative timeline

The form will be closed after a couple of days. This may vary according to the capacity.

How to

  • The form is available at puppet/configs/web/applications/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
  • The closed form is at puppet/configs/web/applications/FreeMedia-close.html
  • To Open
    cp FreeMedia-form.html.orig FreeMedia-form.html
  • To close
     cp FreeMedia-close.html Freemedia-form.html 

Handling of tickets

Login


Rejecting Invalid Tickets

  • If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
  • A ticket is Invalid if
    • No Valid email-id is provided.
    • The region does not match the country.
    • No Proper Address is given.
  • If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".

Accepting Valid Tickets

  • If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
  • Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
  • When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.