This is the first draft of the usability test scripts we will be using when testing the users. We will be testing a total of 8 users (4 novice users and 4 professional/experienced linux users). The type of users we'd like to test are as follows:
- Novice users who may be new to linux who just want to install a desktop system
- Experienced linux users who may dabble in system administration, are very technical, and like trying out different technologies
- Professional system administrators who work with advanced storage devices and configurations, typically on the job, not for fun
The 5 use cases we will be testing are:
- Non-English/US Install
- Dual Boot Install
- Customized LVM Install
- Customized RAID Install
- Preserve /home directory
[Monitor off, Video off, Computer reset]
Hi, how are you doing today? Thank you for coming!
I'm ____________ and I'll be guiding you through this session today. Before we begin, I want to tell you a few things to keep in mind and a little bit about this process so you know what to expect.
Right now at Fedora we are in the process of redesigning the interface of Anaconda, the installation program of Fedora. We are asking people to test Anaconda to see whether it works as intended. This session should take about 30 minutes.
I would like to make it clear that we are testing the program, not you. Don't worry about making any mistakes because you can't do anything wrong here.
As you are going through the installation process, I would like you to think out loud as much as possible. Say what you're looking at, what you're thinking, and what you're trying to do. This will be very helpful for us.
Also, remember that we are doing this to improve Anaconda so we need to hear your honest thoughts and reactions. Don't worry about what we are thinking or hurting our feelings.
If you have any questions throughout the process, don't hesitate to ask. I won't be able to answer them right away, because we want to see what people do without the help of someone else. If you still have any questions at the end, I’ll try to answer them then. And if you need to take a break at any point, just let me know.
[During this session we will be recording what is on your screen and what you will be saying.] This won't be seen or heard by anyone except the people working on this project. Now, I am going to ask you to sign a simple waiver which states that we have your permission to record you during this session and that it will only be seen by the people working on this project.
[Give them the waiver to sign. After they've signed it, proceed to the test.]