FreeMedia Infrastructure SOP

From FedoraProject

(Difference between revisions)
Jump to: navigation, search
(Closing of the Form)
(How to)
Line 23: Line 23:
 
The form will be closed after a <b>couple of days</b>. This may vary according to the capacity.
 
The form will be closed after a <b>couple of days</b>. This may vary according to the capacity.
 
== How to ==
 
== How to ==
* The form is available at puppet/configs/web/applications/FreeMedia-form.html
+
* The form is available at puppet/configs/web/applications/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
* At line number 31, you will find <pre><h3>Fedora Free Media Request Form</h3>''</pre>
+
* The closed form is at puppet/configs/web/applications/FreeMedia-close.html
* Just below line 31, You will find the statement displayed when the form is closed:
+
* To Open <pre>cp FreeMedia-form.html.orig FreeMedia-form.html</pre>
<pre><h4><br><br> Fedora Free Media form is now CLOSED.<br>
+
* To close <pre> cp FreeMedia-close.html Freemedia-form.html </pre>
Please contact your nearest
+
<a href="http://fedoraproject.org/wiki/Ambassadors/CountryList">Fedora Ambassador.
+
</a></h4></pre>
+
* Uncomment it and comment out everything below that line.
+
  
 
== Handling of tickets ==
 
== Handling of tickets ==

Revision as of 17:38, 7 March 2009

Infrastructure InfrastructureTeamN1.png


This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Contents

Location of Resources

Location on Puppet

  • Freemedia form: configs/web/applications/FreeMedia-form.html
  • Backend processing script: configs/web/applications/process.php
  • Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

Tentative timeline

The form will be closed after a couple of days. This may vary according to the capacity.

How to

  • The form is available at puppet/configs/web/applications/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
  • The closed form is at puppet/configs/web/applications/FreeMedia-close.html
  • To Open
    cp FreeMedia-form.html.orig FreeMedia-form.html
  • To close
     cp FreeMedia-close.html Freemedia-form.html 

Handling of tickets

Login


Rejecting Invalid Tickets

  • If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
  • A ticket is Invalid if
    • No Valid email-id is provided.
    • The region does not match the country.
    • No Proper Address is given.
  • If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".

Accepting Valid Tickets

  • If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
  • Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
  • When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.