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Uma (a desktop productivity user)

In terms of personal characteristics and approaches, Uma...

  • switching from $OTHER_OS to free software after hearing or reading about it, or seeing it first hand.
  • ...expects things to "just work" as much as possible, and can sometimes be impatient as a result.
  • ...doesn't want to go back to $OTHER_OS, and is therefore willing to fiddle occasionally -- on the order of 10-15 minutes or less per month -- to avoid it.
  • ...accepts that software freedom has certain limitations, but wants to minimize (and if possible eliminate) any difference in capabilities vs. $OTHER_OS.
  • ...won't pay for software.
  • ...will contribute in the form of a bug report or helping others, if it's easy to do so with a few mouse clicks, but won't fill out long Web forms or do more than a sentence or so of typing.

In terms of skills and knowledge, Uma...

  • ...knows, or is capable of finding out, how to boot a system from an alternate device such as CD or USB.
  • able to open applications and make selections as directed in documentation or by a support agent (be it human or not).
  • ...may not understand how free software is built, or how a free software project runs (but is capable of learning).

Selena (a system administrator)

In terms of personal characteristics and approaches, Selena...

  • ...doesn't panic when something doesn't work, and in fact will attempt to diagnose and fix it if so.
  • interested in Fedora mainly for reasons of performance, stability, and previewing next-generation technology for consideration in later production rollout.
  • ...doesn't mind reporting bugs, with the expectation they'll be followed up within a reasonable time frame.
  • ...regularly uses crowdsourcing tools like forums and community support chat rooms.
  • ...will likely contribute bugs and, if invited and guided, may contribute to a Fedora Project team.

In terms of skills and knowledge, Selena...

  • familiar with heterogeneous environments and networking concepts.
  • comfortable using command-line utilities, and in fact falls back to them in a pinch due to familiarity.
  • ...has a skill set at least comparable to a typical RHCT.

Daphne (a developer)

In terms of personal characteristics and approaches, Daphne...

  • ...not only doesn't panic when things don't work, but may even relish it for the chance to fix things.
  • interested in active involvement with free software but wants the engagement to be very efficient.
  • ...has strong opinions but is capable of discussing them rationally and politely.
  • ...regularly uses Bugzilla to report and check status of bugs, and crowdsourcing tools like forums and community support chat rooms.
  • ...believes that open source methodologies are a good way to develop software, and may work on one or more FOSS projects.
  • ...may contribute to a code base if it's easy to find the source and send patches.

In terms of skills and knowledge, Daphne...

  • well versed in one or more programming languages, and likely many other technologies.
  • ...may not be experienced with Linux development but learns fast.